Customer Testimonials

Kim is the best! Thanks!

Took our G-class in for a 5B service, and was very impressed with the service me and my wife received. We were met right away with Taylor, at which point he quickly explained what was to be expected for service, and the amount. When the vehicle was finished he informed me promptly and sent a cab to where we were at the time. The vehicle was returned CLEAN with full service, and inspection statement with a full diagnosis, Taylor was kind enough to provide an estimate and parts list of what we may need to fix in the future. He ...

I recently purchased a GLC 300 from this dealership, even though it's located 6 hours away from my home, and I couldn't be happier with the experience. The entire process was incredibly smooth and stress-free, thanks to the outstanding assistance from Branden and Kim. From the initial inquiry to the final delivery, Branden and Kim went above and beyond to accommodate my needs. They were highly responsive, providing detailed information about the vehicle and the purchasing process, and were always available to answer my questions. I highly recommend this dealership for their exceptional customer service and dedication to making the ...

(Translated by Google) Very good service for our Sprinter (Original) Très bon service pour notre Sprinter

First time at a Mercedes dealership with my new vehicle. Excellent introduction by the service personnel. Detailed explanation of the work to be done. Arrangements for taxi ride during service. Price was as discussed and the work was done professionally. The whole dealership is spanking clean and it has a great showroom. I only saw the corner of the service area but it appeared clean and orderly. Very satisfied....

Thank you for the all you did to us! “Kim” is really special! She is so kind and professional! Thank you so much! And hope you have a wonderful day!

My 8 year old grandson loves high end cars and spoilers. He wanted to see a Lamborghini for his birthday but unfortunately couldn't find any. We found 3 nice cars he approved of 😆

We shipped our Sprinter from the U.K. to tour the Americas when we had an issue with the handbrake. From the first point of contact Taylor, the Service Advisor, understood our problem and managed to fit us in promptly. Fantastic customer service.

(Translated by Google) Thank you very much for the excellent service from Kim!! I didn't buy my car in Moncton, but she did my whole setup with the Mercedes Me application even though I wasn't her customer. Very available, very good service. (Original) Merci beaucoup pour l’excellent service de Kim !! Je n’ai pas acheté ma voiture à Moncton, mais elle as toute faite mon setup avec l’application Mercedes Me même si je n’étais pas sa cliente. Très disponible, très bon service.

In halifax and driving to Moncton for service because they’re level of assistance is 5 stars. Next car I need I will definitely be driving to Moncton solely based on their customer service. Thank you!

(Translated by Google) A big thank you to Mathieu for the experience of purchasing our car, his professionalism and his attention to detail in explaining the car to us from start to finish and even recording our cell phones in the car. The ''Mecedes-Benz'' presentation with the canvas and buckle, detail that we really appreciated, good service and we French thank you, good success at Mercedes, thank you (Original) Un gros merci a Mathieu pour lèxperience de làchat de notre voiture , son proffesionnalisme et son attention en detail de nous explique la voiture d'un bout a l'...

Great service! Very helpful staff addressed all of my concerns. Didn’t buy my vehicle here but it felt like I did!

(Translated by Google) great thank you it's very nice and very useful (Original) super merci c'est très sympa et très utile

They where very helpful on a audio issue I had with my E250

Great

We had an issue with our sprinter van while traveling from North Carolina to Newfoundland. The first Mercedes dealer we called was not at all helpful. Fortunately, we tried the Moncton location next and they were outstanding! The service manager was particularly helpful and efficient. They ordered our part and worked us into the schedule in just a few days. We were able to get back to our vacation quickly and painlessly. Thank you to all the staff!

Thank you for the amazing experience Mercedes. Never in my dreams I had imagined that I would buy a Merc one day. Daniel was very helpful during the whole process and went above and beyond to meet my expectations.

Amazing service from the team and a special thank you to Daniel, Mo and Greg. They took the time to make sure that I am 100% happy with the car from color to options, etc. Daniel was amazing, he followed up with me step by step and give me more then a 5 starts service. Thank you team for everything 🙂

Daniel, was amazing, he went above and beyond to make my first, and definitely not last, Mercedes purchase! He made the whole experience more than I could have ever expected! I will definitely be back in a few years Daniel!

LOVING MY MERCEDES......When I purchased my first (and not last) Mercedes in June 2022 from Daniel I did not realize it would come with meeting such a stand up hard working new friend. From the very beginning of my inquiries and questions Daniel was there to make my purchase a truly great experience and handled it with so much attention to detail right down to the day of pick up - making it a special experience. It is true that customers are brand loyal because of their experience and I was welcomed like family. Truly love my car!!! Thank Daniel.

Shopping for a luxury car is a different experience. Daniel Rhyee is helpful sorting it out.

In March 22 we decided we would like to trade in our 2018 GLE400 since our mileage had built up and our warrantee was done. We still liked our vehicle but we were not always happy when we dealt with the Halifax dealer. Customer service is so very important to both my husband and I. We decided we would check out the Mercedes-Benz Moncton. We met Daniel Rhyee that day and he was such a nice guy. We both liked him immediately. He knew what he was talking about, he knows Mercedes well. He's a young very motivated hard worker and ...

What a pleasure it was shopping for our car with Daniel at mercedez in Dieppe....Very friendly, kind and knowledgeable...I highly recommend him

We travelled with our Mercedes Sprinter camper van from The Netherlands in Canada. After two hours of driving Canada it unfortunately broke down. We ended up in Moncton where we had a great experience with the Mercedes Benz dealer there. They were very helpful, friendly and gave us great service. They made sure the parts that we needed came in as quick as possible and created space in their schedule to make the repairs possible. Because of them we were able to get back on the road as soon as possible. We would definitely recommend going here.

Thanks to Matthew and his team for his perseverance in getting the parts for my vehicle during this challenging times due to the supply chain issues. He is a gentleman and true believer in Mercedes slogan " 'reimagine excellence'. Sincerely Tony

I had lots of issue with my previous vehicle and i wanted to trade in. Not only they beat BMW's offer they gave me the best deal among 5 competitors all thanks to Yvan Laviolette. Once the purchase was done, he brought the car to me all the way from Moncton to Fredericton and took the trade in back with him. I felt very cared for and respected. Along with his manager Greg they made sure me and my wife are happy with the new vehicle and i could happily say this dealership is outstanding. I will go back to ...

When shopping for a vehicle at Mercedes Benz Moncton I’d like to suggest reaching out to Daniel - Sales Consultant. I recently purchased a preowned vehicle from the dealership and Daniel went well beyond the call to ensure this transaction went through flawlessly! The vehicle was not an expensive purchase but Daniel treated me as if I was buying the most expensive Mercedes on the dealership floor. Well done Daniel …. I’ll be back as a result.

Excellent service! Special thank you going to Daniel. He is professional and very helpful. Our highest recommendations!

I have purchased several high end cars over the years but I must say that purchasing my new MB with Daniel was by far my best experience. Daniel is a gentile soft spoken gentlemen who is not like the " typical car salesman ". No pressure and he is eager to be of service. Top notch guy!

Wow. Amazing Service from the sales staff and management . Everyone was amazing and friendly. A big thank you to Daniel for his professionalism. Love his positive attitude and always pleasure to deal with . I highly recommend Daniel . In addition, Yvon. Thank you

I can’t say enough about how great Daniel was during my process of taking delivery of my vehicle. Daniel kept me updated on every step of where my vehicle was in production and delivery. It wasn’t unusual to receive a text from Daniel many times on how my car was progressing and if I had any questions. Jason was also fantastic with financing answering all questions and concerns. The day we entered the dealership to take delivery was an amazing experience with Daniel, Jason and Greg welcoming us. I highly recommend Moncton Mercedes top notch service with fantastic ...

I had a very positive experience at Mercedes-Benz Moncton. Daniel worked diligently to find me a vehicle and I am delighted with my Mercedes. He put no time frame on the time he spent with me and his advice was invaluable. I had numerous texts and visits with Daniel. He is extremely knowledgeable and went to great lengths to educate me - quite successfully. If ever he was not available Yvon, Greg and Jason were very generous with their time. An excellent experience ! I was always welcomed there.

Our second Mercedes, first purchased at this dealership and have been doing service with them for years. Great experience, thanks Andres and Daniel!

It’s no secret popular belief tells us that when purchasing a vehicle, be on high alert as to not be taken advantage of by a slick car salesman. As a second time buyer from Moncton Tristar I can attest to have recently received the ultimate best customer service on behalf of Daniel in the sales department. I’d like to highlight the fact that at his young age, to possess a work ethic like his puts any hard worker to shame. His work ethic is defined but not limited to exemplary initiative, the utmost attention to detail and a ...

All I can say is that the customer service at Mercedes-Benz Moncton is top notch. Salesperson Daniel Rhyee is not only super friendly and kind but he also went above and beyond to provide me with excellent customer service. He explained everything really well on pick up day and we really appreciated the presentation of the car. Thank you Daniel for being so sweet! General Manager Andres Monterrosa was also very helpful and professional as well as Mohammed Syed who helped with the trade of my vehicle. Thanks Mercedes-Benz Moncton staff! This is the second car I purchase with you ...

Appreciated Daniel's responsiveness to enquiries and GM Andres' transparency and approach.

Great service, everything went smooth, Daniel was really helpful. He did the drive to their other dealership in Saint-John on his day off to pickup the car I wanted to buy, so I could get the car earlier, that's literally going the extra mile!

Purchased our first Mercedes from MB Moncton last week. Great service from Daniel our Salesperson and the rest of the team. Best car buying experience in 25 years!

(Translated by Google) I recently participated in the purchase of a car at MB Moncton. The experience from start to finish was very positive thanks to the competence and kindness of Yvan Laviolette. A big thank you to him and the whole team. (Original) J’ai récemment participé à l’achat d’une voiture chez MB Moncton. L’expérience de début à la fin a été très positive grâce à la compétence et la gentillesse de Yvan Laviolette. Un gros merci à lui et à toute l’équipe.

(Translated by Google) I recently purchased a CLA250 from Mercedes Moncton. Yvan Laviolette was extraordinary. He was kind, professional and accommodating. I highly recommend. (Original) J’ai récemment fais l’achat d’une CLA250 chez Mercedes Moncton. Yvan Laviolette a été extraordinaire. Il a été gentil, professionnel et accommodant. Je recommande fortement.

Daniel found me the perfect car. I really appreciated the effort and great service. Very Friendly and made the process easy. Staff were amazing also!

Great experience with during the pandemic, purchased vehicle from out of province. Delivered promptly. Staff worked very hard to make experience as smooth as possible. Special thanks to Daniel, Greg and Kim.

Very nice dealership, Yvan Laviolette was our salesman, he took the time to make a video of the car we were interested in, going over the deals, trade etc, and following up on our delivery and making sure everything was good, Went over the functions of the vehicle and all the excellent gadgets the new mercedes comes with. Again thank you for your follow and service you and your team provided. Jason and Elena.

This is my 2nd time purchasing cars with wonderful people like below. I recommend Mr. Andre Drisdelle as a nice and patient sales person also he shows excellent customer service under limited time and negotiating pressure with us and keep transparent process until finalizing the deal. Mr. Mohammad Syed helps our trade in process with very professional manner and shows other options to compromise our expectations. Ms. Kim Labrecque is super kind and the best financial manager in Moncton presenting all other options with clear communication technique also helped our financial process smoothly. I believe she is a good asset ...

(Translated by Google) Excellent quality of service. Your vehicle is cleaned before being returned to you. Which is very appreciated. Courtesy vehicle given if the repair should take a little longer. Customer service is very attentive (Original) Qualité de service excellent. Votre véhicule est nettoyé avant de vous être rendu. Ce qui est très apprécié. Véhicule de courtoisie donné si la réparation devait prendre un peu plus de temps. Le service à la clientèle est très prévenant

We had heard from a doctor that the Moncton Dealership had amazing service and good deals. This proved to be true and they gave us top dollar for our trade in. The whole team worked together from Terry in Service to Greg the Sales manager and salesman Ovila Gallant and we would also like to thank the finance manager Kim Labrecque for making our experience the best ever. The team was looking out for our best interest taking time to answer all of our questions with honesty and professionalism being very knowledgeable. We would recommend anyone to buy from this ...

Yvan is the best sales person we have ever come across.He is GEM of a person and he knows how to fulfill his commitments and exceed expectations of his clients.Kind hearted and passion driven,the company is lucky to have such as awesome asset 🙂 Deepak and Preeti

This is my third Mercedes but I am a first time customer at the Moncton dealership. Never before have I experienced such personalized care and professionalism. The Moncton team went far and beyond to accommodate my very unique situation as an international customer. I would especially like to thank Andrea Drisdelle for his superb customer service and friendship. I would recommend TriStar Mercedes dealership to all those wanting to truly feel the Mercedes experience. It is precisely for this reason I choose to drive a Mercedes. It not just the driving experience but the people representing the brand. Thank you ...

Great service. Great mechanics. My mechanic named Alexis always delivers does a great job.

Andre Drisdelle and his team provided excellent service during the recent purchase of our dream convertible! Knowledgeable and friendly with honest advice allowed us to trust him in completing this deal- we highly recommend him and TriStar Mercedes- Benz!

After looking everywhere for the car I wanted in Newfoundland, I decided to call Mercedes-Benz Moncton to enquire about what I wanted and ended up speaking with Andre Drisdelle from sales who helped me find the exact car I was looking for! He was super friendly, easy to talk to, answered all my questions and kept in good contact! Excellent customer service and he is really knowledgable about all the cars which I liked! I'd also like to thank Kim Labrecque for all her patience and work into making the financial process easy seeing as how I was so ...

Yvan is definitely one of the best relationship builders I have ever met. Service above and beyond expectations from the shuttle service to senior management.

Yvan is a top notch sales person. Very generous with his time and willing to do what it takes to get the deal done!

Yvan delivered the Sprinter we were looking for. The purchase experience couldn’t have been easier with good communication. Thanks

Very welcoming and knowledgeable experience at tristar even during this pandemic were in, very thankful for Yvan Laviolette and staff for helping me acquire my first vehicle.

Great service, friendly and knowledgeable about their cars. Andre is the man!

Best in service and A+ for hospitality, very polite and genuine staff . One of the best mercedes benz showroom i have ever visited.

J'ai acheté un GLC et un SLK de chez Mercedes-Benz Moncton et fut très impressionné de la qualité du service reçu de la part de Greg Bourque, Yvan Laviolette et Alex Maltais. Tous sont très professionnel et recommandé fortement lors de votre prochain achat. Très belle acceuil, peux importe qui vous êtes. En passant, j'adore Mercedes-Benz 😉

Great and friendly

Amazing service! Very personable and friendly staff! As far as dealership goes I would recommend these guys over any. If I didnt have a mercedes I still would bring it there.

Very friendly, efficient, accommodating and knowledgeable.

Service level on the top We bought a Mercedes B, nice car. Mint condition. Awesome team, our sales advisor Justin was great for his behaviour, the product knowledge and his advice. Kim for the finance, perfect competencies and follow-up. The CEO and the Sales Manager took the time to discuss with us. Delivery time in french for us. To recommend...

Yvan was very very helpful, honest and professional in helping me with selecting a vehicle to purchase. The sales team here takes really good care of their clients from my experience. After owning 4 vehicles in my life, this was the most professional service i ever had from a sales point of view. If anyone planning to buy their next vehicle, i highly recomend Mr Yvan and Tristar mercedes in Moncton.

(Translated by Google) Impeccable garage as well as staff! (Original) Garage impeccable ainsi que le personnel!

Amazing place to shop for a vehicle. I originally went in thinking everything would be over my budget but I was dead wrong. They have cars that are the same price as other imports. Most important of all, the shopping experience was the best I ever had for a vehicle. Everyone on staff, from Justin (salesperson), Marc (Manager), Alex and Kim were incredible and made this experience truly special. I felt like they truly wanted to help me and sell me what I was looking for, not what they had to get rid of. By far, way better service than ...

Andre Drisdelle was great to deal with, With us being from PEI we wanted to know about the car we were looking at before we made the trip over. Andre went above and beyond by sending us a video of the car and all of its features before we even left PEI. The process of buying a vehicle was flawless. Everybody in that dealership was so helpful and patient by not only putting up with us but our year and a half old son who was not the quietest. This is our first Mercedes but will not be our last. ...

I would like to take the opportunity to highly recommend Andre Drisdelle, Sales & Leasing Specialist, at Mercedes-Benz. I purchased a used vehicle from Andre at the Dieppe, NB location in June after seeing the vehicle posted on their website. It was the specific year, model and trim that I wanted, but there was just one difficulty – I live in Ontario. I trusted Andre to give me an overview of the vehicle, all by email, text message and phone as I could not view it in person. Andre did not let me down. I flew from Toronto to Moncton, NB, ...

Nice service staff. Small lounge space sits 6 but equipped with coffee machine and water. Compared to the dealer in Halifax, TriStar MB is better regarding efficiency.

Huge hit with Tristar Mercedes in Dieppe ! My Husband and I went in seeking a 2nd vehicle for summer use only to keep our mileage down on our new truck. Greg showed us a vehicle that not only fit our budget perfectly, but exactly what were looking for ! We ended our transaction with Yvan and Kim as Greg left for vacation. Everyone there was stellar ! Excellent customer service ! Very reasonable pricing, also very quick with having everything switched over for us. Thanks again guys ! Most definitely recommend 🙂 !

Great dealership. Could potentially convert you from a BMW fan to a Mercedes fan easily. Go see Greg Bourque. He's been more than helpful and knowledgeable.

By far the best experience I’ve had at a dealership. When a fun trip to Moncton turned into a nightmare full of car troubles, I was instantly put in a horrible mood. Miraculously, the team managed to cheer me up quickly. I, personally know very little about cars so when the manager explained the issues to my very upset parents over the phone, I was more than grateful. Not only did he save me from incurring their verbal wrath but he simultaneously put my mind at ease and reassured me that the potholes were the real culprits. If it ...

(Translated by Google) Good service (Original) Bon service

the contact between the staff and the customers was such a good experience that you will want to do it again. Great product and great service department.

(Translated by Google) An excellent welcome with excellent service Thank you Yvan laviolette (Original) Un excellent acceuil avec un excellent service Merci Yvan laviolette